Terms & Conditions

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Let New Adventures Begin Campaign

Star 2017 Subscription Event (“Promotion”)
Promotion Period: 1 October 2017 – 30 November 2017

(1)          Description of the Promotion

The Promotion is designed to reward new and existing subscribers of The Star. Subscribers who successfully subscribe or renew The Star subscription are eligible to win the following prizes: –

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All subscribers who successfully subscribe or renew The Star subscription will earn one (1) entry to win Asian Luxury Cruise Line Package**.

In addition thereto, each subscriber who subscribes for 1-year The Star Bundle (RM490.00), 2-years The Star e-paper (RM360.00), 3-years The Star ePaper East Malaysian edition (RM180.00) or 3-years The Star-Sin Chew ePaper (RM240.00), he/she will be entitled to a guaranteed Historical Water Town-Hangzhou Ground Tour Voucher* .

Subscriber who subscribes for 1-year The Star Bundle (RM280.00), 1-year The Star e-paper (RM180.00) or 1-year The Star e-paper East Malaysian edition (RM60.00), he/she will earn one (1) entry to win Historical Water Town-Hangzhou Ground Tour Voucher* .

Description of the Prizes

*Historical Water Town-Hangzhou Ground Tour Voucher:

  • 2 pax voucher worth RM1,198
  • 5 days 4 nights guided tour
  • 4 nights hotel accommodation
  • 8 meals
  • Muslim Friendly Tour is also available upon request with an upgrade fee of RM100 (for 2 pax) that is worth RM1,798
  • Travelling Period from 1st Jan 2018 to 30th June 2018

Ground Tour Voucher excludes: flight and train tickets; airport tax, and fuel surcharge; visa fees; personal/ travel insurance; passenger handling charges; gratuities/tipping to tour guide and driver; other local tour not specified in the itinerary; and all other personal expenses during the tour (i.e. room services, beverages and etc.)

**6D5N The Asian Luxury Cruise Line-Dream Cruise:

  1. Grand Prize (1 winner)
    • 2 pax cruise line package worth RM19,670
    • 5 nights accommodation at Balcony Deluxe Cabin
    • Cruise route: Singapore – Surabaya – North Bali – Singapore
    • Departure date: 7th Jan or 21st Jan 2018
    • Inclusive of Port Tax RM 425 /pax
  2. Second Prize (1 winner)
    • 2 pax cruise line package worth RM13,770
    • 5 nights accommodation at Ocean View Cabin
    • Cruise route: Singapore – Kuala Lumpur – Penang – Phuket – Singapore
    • Departure date: 14th Jan or 28th Jan 2018
    • Inclusive of Port Tax RM 355 /pax
  3. Third Prize (1 winner)
    • 2 pax cruise line package worth RM9,250
    • 2 nights accommodation at Balcony Deluxe Cabin
    • Cruise route: Singapore – Cruising Day – Singapore
    • Departure date: 5th Jan, 12th Jan, 19th Jan or 26th Jan 2018
    • Inclusive of Port Tax RM 185 /pax

NOTE: Star Media Group Berhad (Company No.: 10894-D) (“Organizer”) will bear the administrative fee of RM250.00 per pax imposed by the merchant in the event the winner is a non-Malaysian passport holder. Kindly collect the voucher and acknowledgment letter from the Organizer to enjoy this benefit.

Main dining meals, accommodation, general activities and entertainment are all included.

Asian Luxury Cruise Dream-Line excludes: onboard gratuities of SGD 20 per pax per night; flight, bus and train tickets; airport tax, and fuel surcharge; visa fees; personal/ travel insurance; passenger handling charges; and all other personal expenses during the tour (i.e. shopping, beverages and etc.).

Terms & Conditions for the Promotion

By participating in the Promotion, you hereby unconditionally, expressly and irrevocably agree to abide by the following terms and conditions: –

  • The Promotion is a subscription promotion offered the Organiser and is open to all Malaysian residents aged 18 year old and above (“Participants”).
  • The Promotion will run for sixty-one (61) days, commencing from 1/10/2017 (00:00) and ending on 30/11/2017 (23:59) (“Promotion Period”).
  • By participating in the Promotion, the Participants hereby confirm having read and fully understood all the terms and conditions contained in this Terms & Conditions and hereby agree to be bound by these Terms & Conditions at all times.
  • Winners are chosen by the following method: the total number of entries will be compiled and randomly jumbled. The entries will then be divided further into groups, depending on the number of prizes in the prize pool. From the groups of entries, winners will be chosen randomly. The chosen entries will then be notified through email in December 2017. Participants are required to answer questions correctly by replying the Organizer’s email within one (1) week from the date of email/notification in order to be selected as the winners.
  • Winners will be notified by the Organiser to collect the prizes via email by the middle of December 2017.
  • All prizes must be collected from the Organiser’s office or any other places determined by the Organiser within the grace period as stated in the email.
  • All unclaimed prizes will be forfeited and the Organiser will not be held responsible if the email notification to the prize-winner has been automatically sent to the prize-winner’s email trash or spam bin.
  • In the event one of the prizes is unavailable, the Organiser reserves the right to substitute any of the unavailable prizes with any other products of similar value. All prizes are given on an “As Is, Where Is” basis and are not exchangeable for cash, credit, other prizes or voucher, whether in part or in whole.
  • Participants agree to abide by the additional terms and conditions (if any) set forth by the respective merchants of the prizes.
  • Participants agree to travel within the traveling period as stated. Surcharge shall be applicable for traveling beyond the permissible traveling period.
  • Any additional request in relation to the usage of the prizes shall be directed to the merchant of the prizes directly. Surcharges may be imposed by the merchants.
  • The participants hereby acknowledge and agree that the Organiser excludes all warranty and/or liability in connection with the prizes and/or the Promotion. Participants shall assume full liability and responsibility for any liability, mishap, injury, loss, damage, claim or accident (including death) resulting from their participation in the Promotion, redemption and/or usage of the prizes.
  • All costs, fees and/or expenses incurred or to be incurred by the Participants in relation to the Promotion, redemption and/or usage of the prizes, which shall include but not limited to the costs for transportation/flight cost, SMS, postage/courier, personal costs and/or any other costs, are the sole responsibility of the Participants. The winner(s) must abide by all laws and regulations currently in place and the terms and conditions of the merchants arranging and/or providing the prizes and the terms and conditions attached to the prizes, if any.
  • The winner(s) shall be wholly responsible for the payment of all taxes, insurance and/or other miscellaneous charges relating to the utilisation of the prizes.
  • By accepting the prizes, the winners hereby expressly and irrevocably agree that the Organiser reserves the right to publish and/or use their names, photographs, voices and/or appearances (“Materials”) as the Organiser deems fit for any purpose which shall include but not limited to advertising and/or trade publicity without prior notice. The winners hereby agree that they shall not be entitled to claim ownership or copyright or other forms of compensation for the Materials and/or usage of the Materials.
  • The Organiser’s decisions are final and conclusive and the Participants hereby agree to abide by the decisions of the Organiser. No correspondence will be entertained and all Participants shall not resort to court proceedings to review the Organiser’s decisions.
  • The Organiser reserves the absolute right to review and/or vary the abovementioned Terms and Conditions as and when it deems fit and you are therefore encouraged to regularly visit https://newsstand.thestar.com.my/terms-conditions/ to view the latest Terms and Conditions governing the Promotion.
  • The Organiser may forthwith disqualify/discontinue any of the Participants from participating in and/or further participation in the Promotion in the event he/she breaches any terms contained herein.
  • The Terms and Conditions contained herein shall be governed by and enforced in accordance with the applicable laws of Malaysia. If any provisions of the Terms & Conditions are held by a court of competent jurisdiction to be void or unenforceable, the remainder of this Terms & Conditions will remain in full force and effect.
  • PERSONAL DATA PROCESSING STATEMENT RELATING TO PARTICIPANT (this “Notice”) IN ACCORDANCE WITH PERSONAL DATA PROTECTION ACT, 2010 (“PDPA”) AND PUBLICITY

(1)          The PDPA governs the processing of the Participant’s personal data (“Personal Data”) by the Organiser. This Notice is issued to Participants to inform that this is the basis upon which the processing of the Personal Data is done by the Organiser.

(2)          Purpose: All information (including Personal Data) submitted by Participants shall belong to the Organiser and the Participants irrevocably and unconditionally consent and permit the Organiser to use, publish or feature the Participants’ and/or their pictures (which may include the Participant’s name, statements about the Promotion or any of its related matter) without further notice or compensation for publicity, advertising or any other related purposes in any manner whatsoever, including but not limited to in any of the Organiser’s publications, websites and/or any promotional materials connected to the Promotion.

(3)          Transfer:  The Participants’ Personal Data will be kept confidential by the Organiser but the Participants agree that for the purposes set out hereinabove, the Organiser may transfer or disclose such Personal Data to the following parties within or outside of Malaysia:

(a)          Other partners or any participating partners which owe a duty of confidentiality to the Organiser;

(b)          The Organiser’s agents or contractors under a duty of confidentiality to the Organiser providing administrative, telecommunications, data processing or other services to the Organiser in relation to the Promotion (such as but not limited to professional advisers, customer call centre providers, gift redemption centres or data entry companies);

(c)           Any affiliates that owe a duty of care to the Organiser;

(d)          Any law enforcement agency and/or regulatory body for compliance with applicable laws, rules, regulations, codes and/or guidelines and/or any person or entity to whom the Organiser is under a binding obligation to make disclosure under the requirements of any law, rule, regulations, code and/or guideline and/or order of any competent court of law, law enforcement agencies and/or regulatory bodies.

(4)          Access: The Participants have the right to request access to and to request correction of the relevant Participant’s Personal Data. Nothing herein contained shall limit the rights of any Participant under the PDPA.

(5)          Click here to view the full Privacy Policy of the Organiser. If the Participant does not wish to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from the Organiser and/or its affiliates, partners and advertisers, kindly email to customerservice@thestar.com.my.

Historical Water Town-Hangzhou Ground Tour Vouchers

  • Participants who subscribe to 1-year subscription of The Star Bundle (RM490.00), 2-years subscription to The Star e-paper (RM360.00) and 3-years subcription to The Star e-paper East Malaysian edition (RM180.00) shall be rewarded with a guaranteed Hangzhou-Wuzhen ground tour voucher for 2 pax worth RM1,198.
  • Participants who renew 1-year subscription of The Star Bundle (RM280.00) or subscribe to either 1-year subscription of The Star e-paper (RM180.00) or 1-year subscription of The Star e-paper East Malaysian edition (RM60.00) shall be eligible to one (1) lucky draw entry to win a Historical Water Town-Hangzhou ground tour voucher for 2 pax worth RM1,198.
  • Participants must subscribe or renew within the Promotion Period to be eligible for the Prizes, failing which they will not be entitled to, rewards or entries to win the Prizes.
  • Participants are allowed to upgrade to a Muslim-friendly tour worth RM1,798 for 2 pax with an additional upgrade fee of RM100.
  • Lucky draw winners are chosen by the following method: The total number of entries will be compiled by the end of the Promotion Period and Prize-winners shall be chosen randomly. A set of questions will be emailed to the chosen entries. Participants must reply with the correct answer within one (1) week from the date of notification to be selected as the Prize-winners. Three thousand (3000) lucky winners will be selected from the pool of entries.
  • Winners will be notified by the Organiser to collect the Prizes via email only by the middle of December 2017.
  • All Prizes must be collected from the Organiser’s office or any other places determined by the Organiser on/within the date as stated in the email.
  • All unclaimed Prizes will be forfeited and the Organiser will not be held responsible if the email notification to the winner has been automatically sent to the winner(s) email trash or spam bin.
  • In the event if one of the Prizes is unavailable, the Organiser reserves the rights to substitute any of the Prizes with any other products of similar value. All Prizes are given on an “As Is, Where Is” basis and are not exchangeable for cash, credit, other prizes or voucher, whether in part or in whole.
  • Participants agree to abide by the additional terms and conditions (if any) set forth by the respective merchants of the vouchers and the Prizes. Please view said terms and conditions at the merchants’ website here.
  • Participants agree to travel within the traveling period from 1st Jan 2018 to 30th June 2018. Surcharge of RM200 for 2 pax will be apply to traveling beyond the traveling period until 15 December 2018.
  • Any additional request in relation to the usage of the Prizes shall be liaised with the merchant of the vouchers and the Prizes. Surcharged may be imposed accordingly.

Asian Luxury Cruise Line Package

  • All subscribers who subscribe to 1-year subscription of The Star Bundle (RM490.00), 2-years subscription to The Star e-paper (RM360.00), 1-year subscription of The Star e-paper (RM180.00) or renewal of 1-year subscription of The Star Bundle (RM280.00) shall be eligible to one (1) lucky draw entry to win Genting Dream Cruise Line Package.
  • Participants must subscribe or renew within the Promotion Period to be eligible for the Prizes, failing which they will not be entitled to, rewards or entries to win the Prizes.
  • Genting Dream Cruise Line Package consists of three series: Grand prize, Second prize and Third prize, whereby one (1) winner will be selected from the pool of entries for each series respectively.
  • Lucky draw winners are chosen by the following method: The total number of entries will be compiled by the end of the Promotion Period and Prize-winners shall be chosen randomly. A set of questions will be emailed to the chosen entries. Participants must reply with the correct answer within one (1) week from the date of notification to be selected as the Prize-winners. Three (3) lucky winners will be selected from the pool of entries, one (1) each for Grand prize, Second prize and Third prize.
  • Winners will be notified by the Organiser to collect the Prizes via email and phone call by the middle of December 2017.
  • A prize giving ceremony will be held at the Organiser’s office or any other places determined by the Organiser on the date as stated in the email.
  • All unclaimed Prizes will be forfeited and the Organiser will not be held responsible if the email notification to the winner has been automatically sent to the winner(s) email trash or spam bin.
  • In the event if one of the Prizes is unavailable, the Organiser reserves the rights to substitute any of the Prizes with any other products of similar value. All Prizes are given on an “As Is, Where Is” basis and are not exchangeable for cash, credit, other prizes or voucher, whether in part or in whole.
  • Participants agree to abide by the additional terms and conditions (if any) set forth by the respective merchants of the Prizes. Please view said terms and conditions at the merchants’ website here.
  • Participants agree to travel on the departure date as stated. Participants are not allowed to travel beyond the departure date.
  • Any additional request in relation to the usage of the Prizes shall be liaised with the merchant of the Prizes. Surcharged may be imposed accordingly.

The Star Bundle Subscription

  1. Subscription

The Star Bundle is a subscription package consisting of The Star newspaper, The Star ePaper and 4 Regional ePapers. The Star ePaper is a digital replica of The Star newspaper and the 4 Regional ePapers are The Jakarta Post, The Nation, The Philippine Daily Inquirer and China Daily Asia Weekly. The Star Bundle subscription entitles you to delivery notes which you must provide/furnish the same to the newspaper vendor who delivers The Star newspaper to you at the end of each month.

You will be provided with one user account to access to The Star ePaper and the 4 Regional ePapers.

The Star Bundle subscription is not transferable to any third party and the delivery notes for The Star newspaper must be used concurrently with The Star ePaper by the same subscriber.

  1. Availability

The Star Bundle is available at the prevailing prices whereby the delivery address for The Star newspaper must be a West Malaysian address.

Bundle subscriptions are not available for East Malaysian subscribers.

We reserve the absolute right to: –

  • change our prices and/or withdraw the subscription package at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.
  • upgrade or remove any of the features of The Star Bundle. No refund or discount will be given to you should you decide not to take up any of the upgraded features or upon the removal of any of the existing features of The Star Bundle
  • withdraw any section(s)/title(s)/page(s) of The Star newspaper and The Star ePaper in the bundle subscription at any time as we deem fit without prior notification. No refund or discount will be available in the event of such withdrawal.

Subscription that has been paid in full shall not be affected by the change of subscription price unless due to our inability to fulfill our subscription offer or under exceptional conditions not within our reasonable control. In these cases, the provision under section 7 shall apply.

  1. Payment and Processing

You can subscribe The Star Bundle from Newsstand  or, simply fill up a subscription form which is available at our main and regional offices. To facilitate the subscription, you undertake to provide complete and accurate information required by us.

For subscription through Newsstand, you can pay by credit card, e-banking or e-wallet.

For subscription using the manual subscription form, you can pay by cash, credit card or cheque made payable to STAR MEDIA GROUP BERHAD. Your payment shall be construed as an offer to purchase The Star Bundle. The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.

Upon successful processing of your subscription, we will notify you by letter and email which will specify your subscription period (i.e. commencement date and expiry date). For details of subscription package, please log in to Newsstand > my account or call our Customer Service Hotline at 1 300 88 7827 (STAR).

  1. Delivery Note

Subject to Section 5 hereof, we will assign newspaper vendor to deliver The Star newspaper to you. We will send all 12pcs of the monthly delivery note(s) to you within three (3) weeks from the commencement date of your newspaper delivery. The delivery note shall be invalid upon the expiration of the validity period specified in the said delivery note(s). This delivery note system is only applicable to subscribers from West Malaysia.

Lost and/or misplaced of delivery note(s) must be informed to us in writing. An administrative fee of RM50 will be charged  if you request for replacement of delivery note(s).

  1. Delivery

5.1. The Star newspaper

  • Please allow 10 working days for us to process your subscription.
  • Delivery of the newspaper to new subscribers shall commence from the first day of the month, depending on the date when your form is received by us. For example, if your subscription form is received before/on 15 June, you will receive The Star newspaper from 1 July; if your subscription form is received after 15 June, you will receive The Star newspaper from 1 August.
  • It shall be deemed that the newspapers have been duly delivered to you if there is no report of any losses within two (2) working days from the date of delivery.
  • You shall be required to pay a monthly delivery fee to the appointed vendor. Each delivery fee is for one (1) subscription only (individual/ corporate). In the event that more than one subscription is delivered to the same delivery address, the delivery fee shall be mutually agreed upon between yourself and the delivering vendor.Request for a change of delivery address shall be subjected to our prior approval. You shall submit your request in writing stating your reason(s) for the change of address.Once your request is accepted, we will inform you in writing and the delivery of the newspaper to the new address will take effect from the 1st day of the following month.
    In relation to the subscription in bulk by a corporate subscriber, we will only deliver The Star newspaper to one of the corporate address provided in the subscription form.

5.2. The Star ePaper

  • The Star ePaper is hosted by PressReader, Inc. You can start accessing ePaper once your ePaper account has been successfully set up and you will receive the ePaper password within 3 working days after we have completed processing your subscription and payment.

  1. Renewal

You may opt for auto-renewal where your subscription will be renewed on a yearly basis. This will save you a lot of effort and hassle. To learn more about auto-renewal, click here.

The Star Bundle subscription will not be automatically renewed unless you have opted for auto-renewal. We will send you three (3) renewal notices by post, e-mail and SMS based on the contact information provided in the current subscription form 3 months, 2 months and 1 month respectively prior to the expiration of your current subscription package. We will advise you of the changes to the subscription package, if any, in the renewal notice.

6.1 The Star Bundle/ The Star Corporate Bundle

  • You are entitled to the pricing stated in the renewal notice sent to you. The renewal pricing is only valid up to one yearfrom the expiry date of your last subscription PROVIDED ALWAYS THAT there is no change of subscription price within such prescribed period. In the event of change of subscription price, the renewal pricing offered herein will be updated accordingly.

6.1.2 Renewal Payment and Processing

  • You can renew your subscription through Newsstandor alternatively, you may request for a renewal form by sending an email to customerservice@thestar.com.my or call 1-300-88-7827.
  • Refer to the provisions under Section 3 for payment and processing procedures.

6.1.3 Renewal Delivery

  • Please allow ten (10) working days to process your renewal application for the arrangement of delivery of The Star newspaper.

6.1.4 Renewal Closing Dates

I f your subscription expires on 30th June, and your renewal application is received by us before/on 20th June, your subscription will continue from 1st July and The Star newspaper will be delivered to you from 1st July onwards. If your renewal application is received after 20th June, your subscription will only commence from 1st August and we will only deliver The Star newspaper to you from 1st August onwards.

However, you can continue reading TheStar ePaper as your ePaper account will be activated within three (3) working days from the date of receipt of your renewal application.

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6.2.4 Renewal Closing Dates

I f your subscription expires on 30th June, and your renewal application is received by us before/on 20th June, your subscription will continue from 1st July and The Star newspaper will be delivered to you from 1st July onwards. If your renewal application is received after 20th June, your subscription will only commence from 1st August and we will only deliver The Star newspaper to you from 1st August onwards.

However, you can continue reading TheStar ePaper as your ePaper account will be activated within three (3) working days from the date of receipt of your renewal application.

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We reserve the absolute right to revise our pricing and/or to withdraw the renewal packages promotion at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.

  1. Cancellation and Refund

7.1. Cancellation

Subscription fee paid is for the full duration of your subscription. No cancellation or early termination or changing of subscription package of The Star Bundle subscription is allowed.

For auto-renewal, there will be no refunds or cancellations after the card has been charged. To deactivate auto-renewal, please go to your Newsstand account and deactivate auto-renewal. Your subscription will not be automatically renewed after the current one expires.

7.2. Refund

  • Refunds are strictly prohibited.
  • Refund may be allowed at our sole discretion if: –

  1. we are unable to appoint a newspaper vendor to fulfill your subscription; or
  2. in exceptional circumstances, of which we will review on a case by case basis.

In the event of refund where you have received delivery notes from us, you must return the unexpired delivery notes to us in exchange for the refund and we will impose RM20 administrative charge for all refund cases. You are responsible for the delivery and postal charges to the address stated in Section 9. Proof of postage shall not constitute proof of receipt by us.

  1. Responsibility and LiabilityYou agree that we are not responsible for any failure by us to perform our obligation to you in relation to your subscription where such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

Your use of The Star ePaper (including the 4 Regional ePapers i.e. The Jakarta Post, The Nation, The Philippine Daily Inquirer and China Daily Asia Weekly) shall also be governed by PressReader’s Terms of Use Agreement and Service Privacy Policy. In the event of any inconsistencies between PressReader’s Term of Use Policy and/or Service Privacy Policy with the Terms and Conditions contained herein, our  Terms and Conditions shall prevail. For PressReader’s Terms of Use Agreement and Service Privacy Policy, please click here.

  1. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group Berhad, its subsidiaries and/or affiliates (collectively, “Star Media Group”) to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010) . You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives form Star Media Group, its partners and advertisers.

If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

  1. Customer Service

Kindly contact us if you need further assistance about the subscription.
Hotline: 1300 88 7827 (STAR)
Email: customerservice@thestar.com.my
Post: Star Media Group Berhad, Audience Management, Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

The Star ePaper Subscription

  1. Subscription

The Star ePaper is a digital replica of The Star newspaper together with 4 Regional ePapers i.e. The Jakarta Post, The Nation, The Philippine Daily Inquirer and China Daily Asia Weekly (collectively, “Star ePaper”).

  1. Availability

Star ePaper is available to everyone save and except for subscribers from China, North Korea and Zimbabwe.
We reserve the absolute right to:

  • approve or reject your subscription request.
  • upgrade or remove any of the features of Star ePaper.
  • withdraw any section(s)/title(s)/page(s) of Star ePaper without prior notification.

The subscription is not transferable to any third party.

  1. Payment and Processing

  • We are not responsible for the Internet browsing charges and all related charges incurred by you for the usage of Star ePaper.
  • Payment can be made online, cash payment, cheque/mail/postal order.
  • Proof of payment made is not a proof of receipt and we will not be held responsible in the event that the money is missing in transit.
  • Star ePaper is hosted by PressReader, Inc. You can start accessing the ePaper once your ePaper account has been successfully set up and you will receive the ePaper password within 3 working days after we have completed processing your subscription and payment.

  1. Renewal

Renewal can be done via:

You may opt for auto-renewal where your subscription will be automatically renewed on a yearly basis. This will save you a lot of effort and hassle. To learn more about auto-renewal, click here.

Note: East Malaysia Subscriber has a different promo. Please refer to our customer service from time to time.

  1. Responsibility and Liability

  • You shall not and will not allow, any third parties make, distribute and/or resell copies of the Star ePaper, attempt to copy, reproduce, alter, modify, transfer, exchange or translate the application, and/or create derivative works of the application of any kind whatsoever.
  • We reserve the right to restrict, impose limitation, discontinue or change any aspect of the Star ePaper , including but not limited to content and subscription plans from time to time.
  • We reserve the right to immediately terminate your access to Star ePaper in the event you breach any of the term and condition contained herein.
  • We reserve the absolute right to amend any term and condition contained herein at any time without prior notification.
  • You agree that we shall not be held responsible in whatsoever way for any failure to perform any of our obligation herein for the provision of the Star ePapersubscription in the event such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.
  • Your use of the Star ePaper shall also be governed by PressReader’s Terms of Use Agreement and Service Privacy Policy. In the event of any inconsistencies between PressReader’s Term of Use Agreement and/or Service Privacy Policy with the Terms and Conditions contained herein, our Terms and Conditions shall prevail. For PressReader’s Terms of Use Agreement and Service Privacy Policy, please click here.

  1. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group to collect and/or process your Personal Data. You also agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives form Star Media Group, its partners and/or  advertisers.

If you do not wish to receive the above, kindly contact our customer service as per Section 9.

  1. Cancellation and Refund

Subscription fees paid is for the full duration of your subscription. No refund, cancellation, change of subscription package or early termination of the Star ePaper  is allowed.

For auto-renewal, there will be no refunds or cancellations after the card has been charged. To deactivate auto-renewal, please go to your Newsstand account and deactivate auto-renewal. Your subscription will not be automatically renewed after the current one expires.

  1. Customer Service

Kindly contact us if you need further assistance about the subscription.
Hotline: 1300 88 7827 (STAR) (8.30 a.m. to 5.30 p.m.)
Email: customerservice@thestar.com.my

Fax: 03-7954 1301
Post: Star Media Group Berhad, Audience Management, Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

Complimentary ePaper Subscription

  1. Subscription

Complimentary ePaper Package is a complimentary subscription made available to everyone during promotions. Complimentary ePaper Package consists of The Star ePaper, which is a digital replica of The Star newspaper together with 4 other Regional ePapers, i.e.: The Jakarta Post, The Nation, The Philippine Daily Inquirer and China Daily Asia Weekly (collectively,  “Complimentary ePaper”).

You will be provided with one (1) user account to access to The Star ePaper and the other 4 Regional ePapers.

  1. Availability

The subscription forms for Complimentary ePaper Package are only available in road shows/ exhibitions or redemption links from partners. Kindly note that the trial period for Complimentary ePaper  Package may vary from time to time depending on the offer made by the collaborative partners.
We reserve the absolute right to: –

  • alter the trial period without prior notification.
  • approve or reject your request to access Complimentary ePaper Package .
  • upgrade or remove any of the features of the Complimentary ePaper Package.

Each person is only entitled to one (1) Complimentary ePaper Package

You are not allowed to register/activate the access to Complimentary ePaper Package for third party unless otherwise approved by us in advance.

The subscription is not transferable to any third party.

The Complimentary ePaper Package is not applicable to active/current subscribers under the same e-mail address.

  1. Payment and Processing

Please note that the Complimentary ePaper Package is absolutely free during the trial period. However, we shall not be held responsible for the Internet browsing charges and other related charges incurred for the usage of this Complimentary ePaper Package.

Only completed and legible registration forms received from the road shows, exhibitions or via redemption link will be accepted. In the event that your form is incomplete and/or illegible, it will be automatically voided and that your registration will be deemed unsuccessful. There will be no notification to unsuccessful registrants.

  1. Delivery

Activation of ePaper account will take a minimum of 5 to 7 working days..

Any request from subscribers for extension of the redemption/ trial period will not be entertained under normal circumstances. 

  1. Renewal

Upon expiration of the trial period, a reminder will be sent to you and we will also update you on any upcoming promotions.

  1. Responsibility and Liability

You agree that we are not responsible for any failure to perform our obligation in relation to your subscription where such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

Your use of The Star ePaper (including the 4 Regional ePapers i.e. The Jakarta Post, The Nation, The Philippine Daily Inquirer and China Daily Asia Weekly) shall also be governed by PressReader’s Terms of Use Agreement and Service Privacy Policy. In the event of any inconsistencies between PressReader’s Term of Use Policy and/or Service Privacy Policy with the Terms and Conditions contained herein, our  Terms and Conditions shall prevail. For PressReader’s Terms of Use Agreement and Service Privacy Policy, please click here.

  1. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group, its subsidiaries and/or affiliates (collectively, “Star Media Group”) to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010) . You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives form Star Media Group, its partners and advertisers.

If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

  1. Customer Service

Kindly contact us if you need further assistance about the subscription.
Hotline: 1300 88 7827 (STAR)
Email: customerservice@thestar.com.my

Fax: 03-7954 1301
Post: Star Media Group Berhad, Audience Management, Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

The Star & Sin Chew ePaper Subscription

  1. Subscription

The Star-Sin Chew ePaper package is a subscription package consisting of Sin Chew ePaper, The Star ePaper and the other 4 Regional ePapers, i.e.: The Jakarta Post, The Nation,The Philippine Daily Inquirer and China Daily Asia Weekly (collectively referred to as the “Regional ePapers”). The subscription is not transferable to any third party.

For West Malaysia, subscribers will receive full edition of The Star ePaper and the 4 Regional ePapers.

For East Malaysia, subscribers are entitled to download the following sections of The Star ePaper: Main, Metro Sarawak, Star2, StarBiz and SME. You can view the sections that are not available in the app but will not be able to download.

The Star ePaper and the Regional ePapers must be accessed through the Star ePaper app or the Star’s website.  The Sin Chew ePaper must be accessed through the Sin Chew ePaper app.

The Star will provide you with one user account to access The Star and the 4 Regional ePapers via the Star ePaper app and/or Star’s website.

Sin Chew will provide you with one user account to access the Sin Chew ePaper via the Sin Chew ePaper app and website.

  1. Undertaking of Responsibility

You are advised that the use of Sin Chew ePaper is governed by [Terms of Use] of  Sin Chew Media Corporation Berhad.  You are advised to contact Sin Chew Media Corporation Berhad directly in relation to the use of Sin Chew ePaper.

  1. Availability

The Star & Sin Chew ePaper package is available at the prevailing prices.

We reserve the absolute right to: –

  • revise prices and/or withdraw the subscription package at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.
  • upgrade or remove any of the features of The Star & Sin Chew ePaper package. No refund or discount will be given to you should you decide not to take up any of the upgraded features or upon the removal of any of the existing features of The Star & Sin Chew ePaper.
  • withdraw any section(s)/title(s)/page(s) of The Star & Sin Chew ePaper at any time as we deem fit without prior notification. No refund or discount will be available in the event of such withdrawal.
  • subscription that has been paid in full shall not be affected by the change except when due to our inability to fulfil our subscription offer or under exceptional conditions not within our reasonable control. In these cases, the provisions under section 7 shall apply.

  1. Payment and Processing

You can subscribe to The Star & Sin Chew ePaper package from Newsstand or fill up a subscription form, available at our main and regional offices. To facilitate the subscription, you undertake to provide complete and accurate information required by us.

  • For subscription through Newsstand, you can pay by credit card, e-banking or e-wallet.
  • For subscription using the form, you can pay by cash, credit card or cheque made payable to STAR MEDIA GROUP BERHAD. Your payment shall be construed as an offer to purchase The Star & Sin Chew ePaper package. The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.

Upon successful processing of your subscription, we will send you a letter via snail mail and email. The letter will specify your subscription period (i.e. commencement date and expiry date). For details of your subscription package, please log in to Newsstand > my account.

Please be informed that the commencement dates for your Star ePaper (inclusive of Regional ePapers) and Sin Chew ePaper may not be the same. We will inform you of the commencement date for the Star ePaper (inclusive of Regional ePapers). For the Sin Chew ePaper commencement, Sin Chew Media Corporation Berhad will advise you accordingly.

You may call the respective Customer Service centres for further assistance:
The Star Customer Service: Call 1300-88-7828
Sin Chew Customer Service: Call 1300-88-0023

  1. The Star ePaper & Sin Chew ePaper Password

5.1 The Star ePaper

You can start accessing The Star ePaper and the other 4 Regional ePapers once your The  Star ePaper account has been successfully set up. You will receive The Star ePaper password within 5 working days upon successful processing of your subscription and payment.

5.2 Sin Chew ePaper

You will receive your Sin Chew ePaper password from Sin Chew Media Corporation Berhad  directly.

Kindly call Sin Chew Customer Service team at 1300-88-0023 or drop an email to scepaper@sinchew.com.my for further assistance.

  1. Renewal

The Star & Sin Chew ePaper package will not be automatically renewed at the end of the subscription period.  We will send you a renewal notice at the end of the subscription period.

We will advise you of the changes to the subscription plan, if any, in the renewal notice.

6.1. Renewal Payment and Processing

Renewal can be done via:

  • For subscription through Newsstand, you can pay by credit card, e-banking or e-wallet.
  • For subscription using the form, you can pay by cash, credit card or cheque made payable to STAR MEDIA GROUP BERHAD. Your payment shall be construed as an offer to purchase The Star & Sin Chew ePaper package. The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.
  1. Cancellation and Refund

Subscription fees paid is for the full duration of your subscription. No refund, cancellation, changing of subscription package or early termination of the  subscription is allowed.

Kindly contact us for assistance.
The Star Customer Service: Call 1300-88-7828 or email customerservice@thestar.com.my
Sin Chew Customer Service: Call 1300-88-0023 or email scepaper@sinchew.com.my

  1. Responsibility and Liability

You agree that we are not responsible for any failure to perform our obligation in relation to your subscription where such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

8.1 PressReader Terms of Use Agreement and Privacy Policy

Your use of The Star (including the Regional ePapers) shall also be governed by PressReader’s’s Terms of Use Agreement and Service Privacy Policy. In the event of any inconsistencies between PressReader’s Term of Use Policy and/or Service Privacy Policy with the Terms and Conditions contained herein, the terms as contained herein shall prevail. For PressReader’s Terms of Use Agreement and Service Privacy Policy, please click here.

8.2 Sin Chew Media Corporation Terms & Agreement

Please click here to read Sin Chew’s Terms and Conditions.

  1. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group Berhad, its subsidiaries and/or affiliates (collectively, “Star Media Group”) to collect your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010) . For the purposes of performing the commercial transaction contemplated herein, you hereby acknowledge and agree that we will disclose your Personal Data to Sin Chew Media Corporation Berhad which is necessary to grant you an access to Sin Chew ePaper under this subscription package. You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from Star Media Group, its partners and advertisers.

If you do not wish to receive the above, kindly call our Customer Service hotlines as per Section 10.

  1. Customer Service
    Kindly contact us if you need further assistance.
    Hotline: 1300 88 7827 (STAR) (8.30 a.m. to 5.30 p.m.)
    Email: customerservice@thestar.com.my
    Post:    Star Media Group Berhad, Audience Management, Menara Star, 15
    Jalan  16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

For Sin Chew’s Customer Service contact:
Hotline: 1300 88 0023
Email: scepaper@sinchew.com.my
Post: 19, Jalan Semangat, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

The Star & Sinar ePaper Subscription

  1. Subscription

The Star-Sinar ePaper package is a subscription package together with Sinar Harian ePaper, The Star ePaper and 4 Regional ePapers i.e. The Jakarta Post, The Nation and The Philippine Daily Inquirer and China Daily Asia Weekly (collectively referred to as the “Regional ePapers”). The subscription is not transferable to any third party.

The Sinar Harian ePaper in this package is the Central edition only. For access to other editions, please contact Sinar Harian customer service at 03-5101 7509 or email support.my@ookbee.com.

The Star ePaper and the Regional ePapers must be accessed through the Star ePaper app or the Star’s website.  The Sinar Harian ePaper must be accessed through the Sinar ePaper app.

The Star will provide you with one user account to access The Star and the 4 Regional ePapers via the Star ePaper app and/or Star’s website.

Sinar Harian will provide you with one user account to access the Sinar ePaper via the Sinar ePaper app and website.

  1. Undertaking of Responsibility

You are advised that the use of  Sinar ePaper is governed by Terms of Use ofSinar Karangkraf Sdn Bhd, if any.  You are advised to contact Sinar Karangkraf Sdn Bhd directly in relation to the terms and conditions of Sinar Harian ePaper.

  1. Availability

The Star & Sinar Harian ePaper package is available at the prevailing prices.

We reserve the absolute right to: –

  • revise prices and/or withdraw the subscription package at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.
  • upgrade or remove any of the features of The Star & Sinar Harian ePaper package. No refund or discount will be given to you should you decide not to take up any of the upgraded features or upon the removal of any of the existing features of The Star & Sinar Harian ePaper.
  • withdraw any section(s)/title(s)/page(s) of The Star & Sinar ePaper at any time as we deem fit without prior notification. No refund or discount will be available in the event of such withdrawal.
  • Subscription that has been paid in full shall not be affected by the change except when due to our inability to fulfil our subscription offer or under exceptional conditions not within our reasonable control. In these cases, the provisions under section 7 shall apply.

  1. Payment and Processing

You can subscribe to The Star & Sinar Harian ePaper from Newsstand or fill up a subscription form, available at our main and regional offices. To facilitate the subscription, you undertake to provide complete and accurate information required by us.

  • For subscription through Newsstand, you can pay by credit card, e-banking or e-wallet.
  • For subscription using the form, you can pay by cash, credit card or cheque made payable to STAR MEDIA GROUP BERHAD. Your payment shall be construed as an offer to purchase The Star & Sinar Harian ePaper package. The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.

Upon successful processing of your subscription, we will send you a letter via snail mail and email. The letter will specify your subscription period (i.e. commencement date and expiry date). For details of subscription package, please log in to Newsstand > my account.

Please be informed that the commencement dates for your Star ePaper (inclusive of Regional ePapers) and Sinar Harian ePaper may not be the same. The Star will inform you of the commencement date for the Star ePaper (inclusive of Regional ePapers). For the Sinar Harian ePaper commencement, Sinar Karangkraf Sdn Bhd will advise you accordingly.

You may call the respective Customer Service centres for further assistance:
The Star Customer Service: Call 1300-88-7828
Sinar Harian Customer Service: Call 03-5101 7509

  1. The Star ePaper & Sinar Harian ePaper Password

5.1 The Star ePaper

You can start accessing the Star ePaper, the Regional ePapers once your ePaper account has been successfully set up. You will receive the ePaper password within 5 working days after we have completed processing your subscription and payment.

5.2 Sinar Harian ePaper

You will receive your ePaper password for the Sinar Harian ePaper from Sinar Karangkraf Sdn Bhd within 5 working days.

Kindly call Sinar Harian Customer Service team at 03-5101 7509 or drop an email to support.my@ookbee.com for further assistance.

  1. Renewal

The Star & Sinar Harian ePaper subscription is not automatically renewed at the end of the subscription period.  We will send you a renewal notice at the end of the subscription period.

We will advise you of the changes to the subscription plan, if any, in the renewal notice.

For hassle-free renewal, you may opt-in for auto-renewal of your subscription.

6.1. Renewal Payment and Processing

Renewal can be done via:

  • For subscription through Newsstand, you can pay by credit card, e-banking or e-wallet.
  • For subscription using the form, you can pay by cash, credit card or cheque made payable to STAR MEDIA GROUP BERHAD. Your payment shall be construed as an offer to purchase The Star & Sin Chew ePaper package. The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.

 

  1. Cancellation and Refund

Subscription fees paid is for the full duration of your subscription. No refund, cancellation, changing of subscription package or early termination of the subscription is allowed.

Kindly contact us for assistance.
The Star Customer Service: Call 1300-88-7828 or email customerservice@thestar.com.my
Sinar Harian Customer Service: Call 03-5101 7509 or email support.my@ookbee.com.

  1. Responsibility and Liability

You agree that we are not responsible for any failure by us to perform our obligation to you in relation to your subscription where such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

8.1 PressReader Terms of Use Agreement and Privacy Policy

Your use of The Star (including the Regional ePapers) shall also be governed by PressReader’s Terms of Use Agreement and Service Privacy Policy. In the event of any inconsistencies between PressReader’s Term of Use Policy and/or Service Privacy Policy with the Terms and Conditions contained herein, the terms as contained herein shall prevail. For PressReader’s Terms of Use Agreement and Service Privacy Policy, please click  here.

8.2 Sinar Karangkraf Sdn Bhd Terms & Agreement

Please call 03-5101 7509 for the terms and agreement for Sinar Karangkraf Sdn Bhd.

  1. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group, its subsidiaries and/or affiliates (collectively, “Star Media Group”) and to collect your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010). For the purpose of performing the commercial transaction contemplated herein, you hereby acknowledge and agree that we will disclose your Personal Data to Sinar Karangkraf Sdn Bhd which is necessary to grant you an access to Sinar ePaper under this subscription package. You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from Star Media Group, its partners and advertisers.

If you do not wish to receive the above, kindly call our Customer Service hotlines as per Section 10.

  1. Customer Service
    Kindly contact us if you need further assistance.
    Hotline: 1300 88 7827 (STAR) (8.30 a.m. to 5.30 p.m.)
    Email: customerservice@thestar.com.my
    Post:    Star Media Group Berhad, Audience Management, Menara Star, 15
    Jalan  16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

For Sinar Harian’s Customer Service contact:
Hotline: 03-5101 7509
Email: support.my@ookbee.com
Post: Lot 2 Jalan Sepana 15/3, Off Persiaran Selangor, Seksyen 15, 40200 Shah Alam, Selangor

Magazine Subscription

By ordering/subscribing to the magazine(s), you agree that you have read, understand and accept the terms and conditions below. If you do not agree with any part of these terms and conditions, please do not order/subscribe or alternatively, you may contact our toll free number, 1-300-88-7827 or email us at customerservice@thestar.com.my for further clarification.

  • When you order/subscribe the magazine(s), you are making an offer to order/subscribe, which if accepted by us, will result in a binding contract. We reserve the right not to accept or process your order/subscription without reason.
  • Kindly fill in the form available here and to furnish your full address and contact number to facilitate shipment.
  • Request for the change of shipping address and/or particulars of order/subscription shall be made within five (5) working days from the date of your order/subscription (“Grace Period”). Any amendment after the Grace Period will not be entertained. Difference in payment, if any, should be remitted to us based on the changes made by you within five (5) working days.
  • We require four (4) to six (6) weeks to process your order/subscription and to deliver the same to your shipping address. We shall not be held responsible for failure or delay to deliver the magazine(s) if you have supplied us with an incorrect shipping address.
  • It shall be deemed that the magazine(s) have been duly delivered to you if there is no report to any losses and/or damages within seven (7) days from date of delivery (“Report”). We shall replace magazine(s) that are lost and/or damaged due to shipment within two (2) weeks from the date of the Report. In the case of damaged copy, the copy should be returned to us as proof.
  • Should you wish to cancel your order/subscription, please contact our Customer Service Hotline 1-300-88 7827 or email: customerservice@thestar.com.my. We reserve the absolute discretion to approve or reject your request for cancellation. Notwithstanding anything stated to the contrary, no cancellation will be entertained once your magazine(s) have been shipped to your shipping address.
  • The price of the magazine(s) displayed is excluding additional delivery costs and taxes imposed by the respective authorities which shall be borne by you separately.
  • If your order/subscription contains a supplemental gift, such gift will be delivered to your shipping address within two (2) months from the date of first delivery of your magazine(s) or such other longer delivery period as we deem fit and appropriate. You are obliged to take all reasonable steps to ensure the safety standards and the general appropriateness of the supplemental gift offered to you. You shall exercise due diligence and care when using the supplemental gift for yourself and/or any third party and to the extent permitted by laws, you shall release from and indemnify us against all liability, cost, loss and/or expenses arising out of your use of any of the supplemental gift including (but not limited to) loss of income, loss of opportunity, personal injury and damage to your property, whether direct or consequential or foreseeable, due to some negligent act or omission or otherwise.
  • Supplemental gift is not exchangeable for cash consideration. In the event the supplemental gift is unavailable, we reserve the absolute discretion to substitute and/or replace the supplemental gift with any other product, which is of equivalent value. We will not entertain any complaints as to the quality of the supplemental gift provided to you.
  • If the magazine(s) ordered by you changes the frequency, we will honor the number of issues paid for and not the term of your subscription.
  • We reserve the absolute right to review and vary the terms and conditions contained herein at any time and you will be notified accordingly of such review and variation.
  • By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group to collect and/or process your Personal Data. You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from Star Media Group, its partners and advertisers. Click here to view the full Privacy Policy. If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my
  • These terms and conditions are governed by the applicable laws of Malaysia and you hereby agree to submit to the non-exclusive jurisdiction of the Malaysian courts.

 

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