TERMS & CONDITIONS

TERMS & CONDITIONS

 

A) StarNewsstand

 

These Terms & Conditions govern your use of “The StarNewsstand” platform (“Platform”) and the Services (as hereinafter defined) made available to you by Star Media Group Berhad (Company No.: 197101000523 (10894-D) (“Company”) through the Platform. Please read the following terms carefully before subscribing to the Service as they contain binding legal terms and obligations, which shall include but not limited to, limitations or exclusion of our liability. By subscribing to the Service, you are deemed to have fully read, understood and agreed to be bound by these Terms & Conditions governing the Services.

 

1. Introduction

The Platform is operated by the Company to facilitate the subscription and purchases of the Company’s products (“Services”) which shall include but not limited to: The Star Newspaper (Print), The Star ePaper, The Star Bundle (Print and ePaper) and Life Inspired Magazine (collectively, “Products”).

 

2. Applicable Tax 

In addition to the subscription fee(s) of the individual Product, you shall be liable for payment of any applicable government taxes and/or levies as may be imposed by the relevant governmental agency/authority in Malaysia. For the avoidance of doubt, the subscription fee provided herein is inclusive of the relevant service tax under the Service Tax Act 2018.

 

2.1 Tax Invoice

The Company will make available to you a valid tax invoice in respect of the amount payable but you will be responsible for prompt payment even if you have not received the tax invoice. For avoidance of doubt, nothing herein shall preclude the Company from correcting at any time any error or discrepancy in the amount stated in the tax invoice.

A certificate signed by an officer of the Company shall be conclusive evidence as to any amounts owing under or in respect of the Platform (save for demonstrable error).

 

2.2 e-Invoice Implementation

Pursuant to the implementation of e-Invoicing by the Inland Revenue Board of Malaysia (IRBM) in August 2024, to obtain an e-Invoice for tax relief or tax deduction purposes, please visit the e-Invoice Request Portal at https://einvoice.starmediagroup.my/ and enter the 'Ref No' of the Invoice/Receipt or Cash Sales/Invoice/Official Receipt. The deadline to request the e-Invoice is by the 2nd day of the following month.

For instance, if you made a purchase (new or renewed subscription) in August 2024, you must submit a request through the Portal for an e-invoice latest by September 2, 2024.

 

3. Password and Account Access

As an account holder, you will have access and control over your registered account. Your registered account contains some sensitive information such as subscription information, payment method, billing and payment information, personalised settings and recommended content. To safeguard your details and privacy, do NOT reveal your password nor your payment details to anyone.

You shall be responsible for keeping your account details up-to-date and accurate.

Account holders should be mindful of any communication requesting credit card or other account information. You hereby acknowledge that providing information in response to these types of communication can result in identity theft. You are advised to access your sensitive account information by going directly to https://newsstand.thestar.com.my/ and not through hyperlink in an email or any specific electronic communication.

You have a right to delete your personal data stored in the Platform via The Star ePaper’s mobile application by the following steps:

  1. Login to The Star ePaper mobile application via by using your registered email, Facebook or Google

  2. Go to “Settings” > “Delete Account”

  3. Enter your registered email address

  4. Delete your account

The Company will remove all your personal data stored within the Platform upon successful processing of your deletion request and your access to the Platform and The Star ePaper will be immediately terminated without refund of any fee for the unutilized subscription term. This request is irreversible and in the event you wish to continue with your subscription, you need to re-subscribe the Services as a new subscriber.

 

4. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By registering for a StarNewsstand account, you hereby allow the Company and/or its subsidiaries and/or affiliates (collectively, “Star Media Group”) to collect and process your Personal Data (as defined by Section 4 of the Malaysian Personal Data Protection Act 2010) for the provision of the Platform.

Click here to view the full Privacy Policy of Star Media Group.

 

5. Warranties and Limitations of Liability

The Services are provided to you on an "as is where is" basis and without warranty or condition. In particular, the Services may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against the Company in relation to the use of the Services.

 

6. Governing Law

These Terms & Conditions shall be governed by the laws of Malaysia.

 

7. Customer Service

Kindly contact us if you need further assistance.

 

Hotline: 1300 88 7827 (STAR) [Mondays to Fridays, 9.00am to 5.30pm (GMT+8), excluding gazetted public holidays of the state of Selangor and federal public holidays of Malaysia]

Email: customerservice@thestar.com.my

Post: Star Media Group Berhad, Print (Circulation), Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

 

 

B) The Star Newspaper (Print) Subscription

 

The Star Newspaper (Print) is a subscription to The Star newspaper.

 

 1. Subscription

The Star Newspaper (Print) subscription is not transferable to any third party.

When you purchase/subscribe to The Star Newspaper (Print), you are making an offer to purchase/subscribe, which if accepted by us, will result in a binding contract. We reserve the right not to accept or process your purchase/subscription without reason.

By purchasing/subscribing to The Star Newspaper (Print), you agree that you have read, understand and accept the terms and conditions. You may contact our customer service hotline at 1 300 88 7827 (STAR) or email us at customerservice@thestar.com.my for further clarification.

We reserve the absolute right to review and vary the terms and conditions contained herein at any time and you will be notified accordingly of such review and variation.

 

2.  Availability

The Star Newspaper (Print) is available at the prevailing prices whereby the delivery address for The Star Newspaper (Print) must be within Peninsular Malaysia. Delivery of The Star Newspaper (Print) to addresses within East Malaysia will not be available.

We reserve the absolute right to: –

a) change our prices and/or withdraw the subscription package at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.

b) upgrade or remove any of the features of The Star Newspaper (Print). No refund or discount will be given to you should you decide not to take up any of the upgraded features or upon the removal of any of the existing features of The Star Newspaper (Print) subscription.

c) withdraw any section(s)/title(s)/page(s) of The Star Newspaper (Print) at any time as we deem fit without prior notification. No refund or discount will be available in the event of such withdrawal.

Subscription that has been paid in full shall not be affected by the change of subscription price unless due to our inability to fulfill our subscription offer or under exceptional conditions not within our reasonable control. In these cases, the provision under Clause 7 shall apply.

 

3. Payment and Processing

You can subscribe to The Star Newspaper (Print) subscription via  the StarNewsstand or through a The Star subscription Google Form.

To facilitate the subscription, you undertake to provide complete and accurate information required by us.

For subscription through the StarNewsstand, you can pay by credit/debit card, e-banking or e-wallet.

For subscription using the Google Form, you can pay by credit/debit card or JomPay. Your payment shall be construed as an offer to purchase The Star Newspaper (Print) subscription.

The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.

Upon successful processing of your subscription, we will notify you by email which will specify your subscription period (i.e. commencement date and expiry date) (“Subscription Notification”). For details of the subscription packages, please visit StarNewsstand or call our Customer Service Hotline at 1 300 88 7827 (STAR).

 

4. Credit Note

In order to provide more convenience to the subscribers, the Company will issue credit note (“CN”) to the main distributors/vendors at the end of every subscription month upon completion of the newspaper delivery]. The Company will no longer issue payment voucher(s) to subscribers; and the main distributors/vendors will receive a CN for the payment(s) credited to their account(s) at the end of each subscription month. Payment voucher(s) will not be accepted after the voucher validity as stated clearly on every sheet of the Payment Voucher.

An acknowledgement of your subscription commencement will be emailed to you. You may share the second page (“Vendor’s Copy”) of the acknowledgement notification (hard or soft copy) with your delivery vendor.

 

5. Delivery

5.1. The Star Newspaper (Print)

a) Please allow at least ten (10) working days for us to process and commence your subscription order upon successful subscription.

b) Delivery of the newspaper shall commence from the first day of the subsequent month, depending on the date when your subscription form and the proof of payment is received by us. For example, if your subscription form and payment are received before/on 25th June, you will receive The Star newspaper starting from 1st July; if your subscription form and payment are received after 25th June, you will receive The Star Newspaper (Print) starting from 1st August.

c) It shall be deemed that the newspapers have been duly delivered to you if there is no report of any losses within two (2) working days from the date of delivery.

d) You shall be required to pay a monthly delivery fee to the appointed vendor, which is NOT included in your subscription. Each delivery fee is for one (1) subscription only (individual/corporate). In the event that more than one subscription is delivered to the same delivery address, the delivery fee shall be mutually agreed upon between yourself and the delivering vendor. The delivery fees range from RM2 to RM15 / month, within Peninsular Malaysia only. This is also subject to your delivery address.

e) In relation to the subscription in bulk by a corporate subscriber, we will only deliver The Star Newspaper (Print) to one (1) of the corporate addresses provided in the subscription form.

 

6. Renewal

Subscription to The Star Newspaper (Print) can only be renewed within a period of three (3) months* before and after the expiry date of your last subscription via StarNewsstand.

For example, if your subscription expiry date is on the 30th June, you are able to renew your subscription between 1st April and 30th September.

*This is subject to changes and discretion of the Company.

You may also opt for auto-renewal where your subscription will be renewed automatically upon expiry of the current subscription for the same subscription plan. This will save you a lot of effort and hassle. To learn more about auto-renewal, click here.

The Star Newspaper (Print) subscription will not be automatically renewed unless you have opted for auto-renewal. We will send you three (3) renewal notices by e-mail or  any other mode of communication as we deem fit and appropriate, from three (3) months, two (2) months and one (1) month prior to the expiration of your current subscription package. We will advise you of the changes to the subscription package, if any, in the renewal notice.

 

6.1 The Star Newspaper (Print) subscription

a) You are entitled to the pricing stated in the latest renewal notice sent to you. The renewal pricing is only valid within the date specified on the renewal notice PROVIDED ALWAYS THAT there is no change of subscription price within such prescribed period. In the event of a change of subscription price, the renewal pricing offered herein will be updated accordingly.

 

6.2 Renewal Payment and Processing

a) You can subscribe to The Star Bundle subscription via the StarNewsstand or through The Star subscription Google Form.

 

b) Refer to the provisions under Clause 3 for payment and processing procedures.

 

6.3 Renewal Delivery

a) Please allow ten (10) working days to process your renewal application for the arrangement of delivery of The Star Newspaper (Print).

 

6.4 Renewal Closing Dates 

If your subscription expires on 30th June, and your renewal application is received by us before/on 25th June, your subscription will continue from 1st July and The Star Newspaper (Print) will be delivered to you from 1st July onwards. If your renewal application is received after 25th June, your subscription will only commence from 1st August and we will only deliver The Star Newspaper (Print) to you from 1st August onwards.

However, you can continue reading The Star ePaper as your Star ePaper account will be activated within three (3) working days from the date of receipt of your renewal application.

We reserve the absolute right to revise our pricing and/or to withdraw the renewal packages promotion at any time, to process subscription commencement (as per clause 5.1) without the need to inform you prior to such a change and/or withdrawal, as the case may be.

 

6.5 Change of Delivery Address

Request for a change of delivery address is subject to availability of vendors in the new area. Any request to change your delivery address must be done so in writing to us via email to  customerservice@thestar.com.my or call 1 300 88 7827 (STAR), stating your reason(s) for the change of address, or via StarNewsstand.

Change of delivery address is subject to approval. Please note that the effective date can only be on the 1st of the following month. Kindly allow seven (7) working days upon receiving your application to process the change of delivery address before the 1st of the effective month.

Once your request is accepted, the delivery of the newspaper to the new address will take effect from the 1st day of the following month.

For example, if your request to change the delivery address is received before/on 20th June, the change will take effect from 1st July. Otherwise, if your request is received after 20th June, the change will take effect from 1st August.

Please be advised that you shall be charged RM50 administrative fees for the second change of address onwards. The first change of delivery address is free.

 

7. Cancellation and Refund

7.1. Cancellation

Subscription fee paid is for the full duration of your subscription. No cancellation, early termination or change of subscription package for The Star Newspaper (Print) subscription is allowed. Subscription fee paid is strictly non-refundable and non-transferable. You will not be entitled to other special discount, promotion and/or campaign after subscription fee is paid. Special discount, promotion and/or campaign is only applicable for future transaction.

For auto-renewal, there will be no refunds or cancellations after the card has been charged. To deactivate auto-renewal, please go to your StarNewsstand account and disable auto-renewal. After you have disabled auto-renewal, your subscription(s) will not be automatically renewed after the current one expires.

 

7.2. Refund

a) Refund is strictly prohibited save and except for scenario(s) as provided in Clause 7.2 (b) hereof.

b) Refund may be allowed at our sole discretion if:

                    i)   we are unable to appoint a newspaper vendor to fulfill your subscription; or

                   ii)   in exceptional circumstances which we will review on a case to case basis.

c) In the event of a refund pursuant to Clause 7.2 (b) (i),  we will refund the balance subscription fee after deduction of the cover price of the newspapers delivered up to the termination date of your subscription.

d) In the event of a refund pursuant to Clause 7.2(b) (ii), the following shall be deducted from your subscription fee and the balance thereof will be refunded to you:

                    i)  total cover price of the newspapers delivered up to the termination date of your subscription; and

                   ii)   an administrative charge of Ringgit Malaysia Fifty (RM50.00) only.

 

8. Responsibility and Liability

You agree that we are not responsible for any failure by us to perform our obligation to you in relation to your subscription where such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

 

9. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010). You also expressly agree for Star Media Group to share your name and address with Star Media Group’s appointed vendors/distributors for the purposes of delivering The Star Newspaper (Print) to you. You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from Star Media Group, its partners and advertisers.

Click here to view the full Privacy Policy of Star Media Group.

If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

 

10. Customer Service

Kindly contact us if you need further assistance about the subscription.

Hotline: 1300 88 7827 (STAR) [Mondays to Fridays, 9.00am to 5.30pm (GMT+8), excluding gazetted public holidays of the state of Selangor and federal holidays of Malaysia]

 Email: customerservice@thestar.com.my

 Post: Star Media Group Berhad, Print (Circulation), Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

 

 

C) The Star ePaper Subscription

 1. Subscription

The Star ePaper subscription is a subscription of The Star ePaper, a digital replica of The Star Newspaper (Print), whereby all sections published in The Star Newspaper (Print) will be available in The Star ePaper. The subscription is not transferable to any third party.

 

2. Availability and connectivity

The Star ePaper is available to the subscribers with Internet access and can read up to 60 days of past issues from the current date.

Your device must be connected to the Internet if you are browsing through The Star ePaper. If you are reading The Star ePaper from mobile application, you will require Internet connection when you download issues of The Star ePaper, use of the audio reader feature and article sharing function enabled by the mobile application.

Please note that the restrictions are due to the respective governments’ policies and we do not have any control on accessibility. You may be able to access via The Star ePaper or app depending on the current policies. The Star is not liable for any access restrictions due to the aforementioned.

You have to download the latest version of The Star ePaper mobile application(s) (i.e.: iOS and Android) from the respective mobile application store(s) in order to access to The Star ePaper via your mobile device.

We reserve the absolute right to:

a) approve or reject your subscription request.

b) upgrade or remove any of the features of Star ePaper.

c) withdraw any section(s)/title(s)/page(s) of Star ePaper without prior notification.

d) change our prices and/or withdraw the subscription package at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.

 

3. Payment and Processing

a) We are not responsible for Internet browsing charges and all related charges incurred by you for the usage of The Star ePaper.

b) Payment for The Star ePaper can be made through StarNewsstand using a credit/debit card, e-banking, or e-wallet.

 

c) Proof of payment made is not proof of receipt and we will not be held responsible in the event that the money is missing in transit.

d) You can start accessing the Star ePaper once your The Star ePaper account has been successfully set up.

e) Upon successful processing of your subscription, we will notify you by email which will specify your subscription period (i.e. commencement date and expiry date) (“Subscription Notification”). For details of the subscription packages, please visit StarNewsstand or call our Customer Service Hotline at 1 300 88 7827 (STAR).

 

4. Renewal

You are able to renew your subscription within a period of three (3) months* before and after the expiry date of your last subscription via the StarNewsstand. For example, if your subscription expiry date is on the 30th June, you are able to renew your subscription between 1st April and 30th September.

*This is subject to changes and discretion of the company.

You may also opt for auto-renewal where your subscription will be renewed automatically upon expiry of the current subscription for the same subscription plan. This will save you a lot of effort and hassle. To learn more about auto-renewal, click here.

The Star Newspaper (Print) subscription will not be automatically renewed unless you have opted for auto-renewal. We will send you three (3) renewal notices by e-mail or  any other mode of communication as we deem fit and appropriate, from three (3) months, two (2) months and one (1) month prior to the expiration of your current subscription package. We will advise you of the changes to the subscription package, if any, in the renewal notice.

 

5. Responsibility and Liability

a) Unless otherwise permitted herein, you shall not and will not allow any third parties to make, distribute, and/or resell copies of the Star ePaper, attempt to copy, screenshot, print screen, reproduce, alter, modify, transfer, exchange or translate the application or its contents, and/or create derivative works of the application of any kind whatsoever.

b) We reserve the right to restrict, impose limitations, discontinue or change any aspect of the Star ePaper, including but not limited to content and subscription plans from time to time.

c) We reserve the right to immediately terminate your access to Star ePaper in the event that you breach any of the terms and conditions contained herein.

d) We reserve the absolute right to amend any terms and conditions contained herein at any time without prior notification.

e) You agree that we shall not be held responsible in whatsoever way for any failure to perform any of our obligation herein for the provision of the Star ePaper subscription in the event such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

f) You agree that we are not responsible for any failure by us to perform our obligation to you in relation to your subscription where such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

 

6.  Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010). You also expressly agree for Star Media Group to share your name and address with Star Media Group’s appointed vendors/distributors for the purposes of delivering The Star Newspaper (Print) to you. You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from Star Media Group, its partners and advertisers.

Click here to view the full Privacy Policy of Star Media Group.

If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

 

7. Cancellation and Refund

Subscription fee paid is for the full duration of your subscription. No cancellation, early termination or change of subscription package for The Star Newspaper (Print) subscription is allowed. Subscription fee paid is strictly non-refundable and non-transferable. You will not be entitled to other special discount, promotion and/or campaign after subscription fee is paid.

For auto-renewal, there will be no refunds or cancellations after the card has been charged. To deactivate auto-renewal, please go to your StarNewsstand account and deactivate auto-renewal. Your subscription will not be automatically renewed after the current one expires.

 

8. Customer Service

Kindly contact us if you need further assistance about the subscription.

Hotline: 1300 88 7827 (STAR) [Mondays to Fridays, 9.00am to 5.30pm (GMT+8), excluding gazetted public holidays of the state of Selangor and  federal holidays of Malaysia.

Email: customerservice@thestar.com.my

Post: Star Media Group Berhad, Print (Circulation), Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

 

 

D) The Star Bundle Subscription (Renewal Only)

The Star Bundle is a subscription package consisting of The Star newspaper (Print) and The Star ePaper, a digital replica of The Star Newspaper (Print).

 

 1. Subscription

Each subscriber will be provided with one (1) user account to access The Star ePaper via the mobile application or the web application when they subscribe to The Star Bundle.

The Star ePaper login credentials will be the same as the login credentials for the StarNewsstand.

The Star Bundle subscription is not transferable to any third party and the delivery notes for The Star Newspaper (Print) must be used concurrently with The Star ePaper by the same subscriber.

When you purchase/subscribe to The Star Bundle, you are making an offer to purchase/subscribe, which if accepted by us, will result in a binding contract. We reserve the right not to accept or process your purchase/subscription without reason.

By purchasing/subscribing to The Star Bundle, you agree that you have read, understand and accept the terms and conditions. You may contact our customer service hotline at 1 300 88 7827 (STAR) or email us at customerservice@thestar.com.my for further clarification.

We reserve the absolute right to review and vary the terms and conditions contained herein at any time and you will be notified accordingly of such review and variation.

 

2. Availability and connectivity

The Star Bundle is available at the prevailing prices whereby the delivery address for The Star Newspaper (Print) must be within Peninsular Malaysia. Delivery of the newspaper to addresses within East Malaysia will not be available.

Your device must be connected to the internet if you are browsing The Star ePaper. If you’re reading The Star ePaper from an app, internet connection is only required to download issues of The Star ePaper, use of the audio reader feature and article sharing.

Please note that the restrictions are due to the respective governments’ policies and we do not have any control on accessibility. You may be able to access via The Star ePaper or app depending on the current policies. The Star is not liable for any access restrictions due to the aforementioned.

We reserve the absolute right to: 

a) change our prices and/or withdraw the subscription package at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.

b) upgrade or remove any of the features of The Star Bundle. No refund or discount will be given to you should you decide not to take up any of the upgraded features or upon the removal of any of the existing features of The Star Bundle subscription.

c) withdraw any section(s)/title(s)/page(s) of The Star Newspaper (Print) and The Star ePaper in the bundle subscription at any time as we deem fit without prior notification. No refund or discount will be available in the event of such withdrawal.

Subscription that has been paid in full shall not be affected by the change of subscription price unless due to our inability to fulfill our subscription offer or under exceptional conditions not within our reasonable control. In these cases, the provision under Clause 7 shall apply.

 

3. Payment and Processing

You can subscribe to The Star Bundle subscription via the StarNewsstand or through  The Star subscription Google Form.

For subscription through the StarNewsstand, you can pay by credit/debit card, e-banking or e-wallet.

For subscription using the Google Form, you can pay by credit/debit card or JomPay. Your payment shall be construed as an offer to purchase The Star Newspaper (Print) subscription.

The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.

Upon successful processing of your subscription, we will notify you by email which will specify your subscription period (i.e. commencement date and expiry date) (“Subscription Notification”). For details of the subscription packages, please visit StarNewsstand or call our Customer Service Hotline at 1 300 88 7827 (STAR).

 

4. Credit Note

In order to provide more convenience to the subscribers, the Company will issue credit note (“CN”) to the main distributors/vendors at the end of every subscription month upon completion of the newspaper delivery]. The Company will no longer issue payment voucher(s) to subscribers; and the main distributors/vendors will receive a CN for the payment(s) credited to their account(s) at the end of each subscription month. Payment voucher(s) will not be accepted after the voucher validity as stated clearly on every sheet of the Payment Voucher.

An acknowledgment of your subscription commencement will be emailed to you. You may share the second page (“Vendor’s Copy”) of the acknowledgment notification (hard or soft copy) with your delivery vendor.

 

5. Delivery

5.1. The Star Newspaper (Print)

a) Please allow at least ten (10) working days for us to process and commence your subscription order upon successful subscription.

b) Delivery of the newspaper shall commence from the first day of the month, depending on the date of the payment received by us. For example, if your payment is received before/on 25th June, you will receive The Star Newspaper (Print) starting from 1st July; if your subscription is payment received after 25th June, you will receive The Star Newspaper (Print) starting from 1st August.

c) It shall be deemed that the newspapers have been duly delivered to you if there is no report of any losses within two (2) working days from the date of delivery.

d) You shall be required to pay a monthly delivery fee to the appointed vendor, which is NOT included in your subscription. Each delivery fee is for one (1) subscription only (individual/corporate). In the event that more than one subscription is delivered to the same delivery address, the delivery fee shall be mutually agreed upon between yourself and the delivering vendor. The delivery fees range from RM2 to RM15 / month, within Peninsular Malaysia only. This is also subject to your delivery address.

e) In relation to the subscription in bulk by a corporate subscriber, we will only deliver The Star Newspaper (Print) to one (1) of the corporate addresses as furnished to the Star Sales Representative.

 

 

5.2. The Star ePaper

a) You can start accessing The Star ePaper once you have received the email notification on your subscription commencement within three (3) working days after we have completed processing your subscription and payment. Your Star ePaper subscription period reflected in your account will follow the subscription period of your The Star Newspaper (Print) as stated in Clause 5.1(b).

 

6. Renewal

Subscription to The Star Bundle can only be renewed within a period of three (3) months* before and after the expiry date of your last subscription via StarNewsstand.

For example, if your subscription expiry date is on the 30th June, you are able to renew your subscription between 1st April and 30th September.

*This is subject to changes and at the discretion of the company.

You may also opt for auto-renewal where your subscription will be renewed automatically upon expiry of the current subscription for the same subscription plan. This will save you a lot of effort and hassle. To learn more about auto-renewal, click here.

The Star Newspaper (Print) subscription will not be automatically renewed unless you have opted for auto-renewal. We will send you three (3) renewal notices by e-mail or  any other mode of communication as we deem fit and appropriate, from three (3) months, two (2) months and one (1) month prior to the expiration of your current subscription package. We will advise you of the changes to the subscription package, if any, in the renewal notice.

 

6.1 The Star Bundle/The Star Corporate Bundle

a) You are entitled to the pricing stated in the latest renewal notice sent to you. The renewal pricing is only valid within the validity period specified in the renewal notice PROVIDED ALWAYS THAT there is no change of subscription price by the Company within the prescribed validity period. In the event of a change of subscription price, the renewal pricing offered herein will be updated accordingly.

 

6.2   Renewal Payment and Processing

a) You can renew your subscription through the StarNewsstand or alternatively, you may request for a renewal form by sending an email to customerservice@thestar.com.my or call 1 300 88 7827 (STAR).

b) Refer to the provisions under Clause 3 for payment and processing procedures.

 

6.3   Renewal Delivery

a) Please allow ten (10) working days to process your renewal application for the arrangement of delivery of The Star Newspaper (Print).

 

6.4   Renewal Closing Dates 

If your subscription expires on 30th June, and your renewal application is received by us before/on 20th June, your subscription will continue from 1st July and The Star Newspaper (Print) will be delivered to you from 1st July onwards. If your renewal application is received after 20th June, your subscription will only commence from 1st August and we will only deliver The Star Newspaper (Print) to you from 1st August onwards.

However, you can continue reading TheStar ePaper as your Star ePaper account will be activated within three (3) working days from the date of receipt of your renewal application.

We reserve the absolute right to revise our pricing and/or to withdraw the renewal packages promotion at any time,  To process subscription commencement (as per clause 5.1) without the need to inform you prior to such a change and/or withdrawal, as the case may be.

 

6.5   Change of Delivery Address

Request for a change of delivery address is subject to availability of vendors in the new area. You shall submit your request in writing, stating your reason(s) for the change of address, or via StarNewsstand.

Change of delivery address is subject to approval. Please note that the effective date can only be on the 1st of the following month. Kindly allow seven (7) working days upon receiving your application to process the change of delivery address before the 1st of the effective month.

Once your request is accepted, the delivery of the newspaper to the new address will take effect from the 1st day of the following month.

For example, if your request to change the delivery address is received before/on 20th June, the change will take effect from 1st July. Otherwise, if your request is received after 20th June, the change will take effect from 1st August.

Please be advised that you shall be charged RM50 administrative fees for the second changes of address onward. The first change of delivery address is free.

 

7. Cancellation and Refund

7.1. Cancellation

Subscription fee paid is for the full duration of your subscription. No cancellation, early termination or changing of subscription package for The Star Bundle subscription is allowed. Subscription fee paid is strictly non-refundable and non-transferable. You will not be entitled to other special discount, promotion and/or campaign after subscription fee is paid and it is only applicable for future transaction.

For auto-renewal, there will be no refunds or cancellations after the card has been charged. To deactivate auto-renewal, please go to your StarNewsstand account and disable auto-renewal. After you have disabled auto-renewal, your subscription(s) will not be automatically renewed after the current one expires.

 

7.2. Refund

a) Refund is strictly prohibited save and except for scenario(s) as provided in Clause 7.2 (b) hereof.

b) Refund may be allowed at our sole discretion if:

        i) we are unable to appoint a newspaper vendor to fulfill your subscription; or

        ii)  in exceptional circumstances which we will review on a case to case basis.

c) In the event of a refund pursuant to Clause 7.2 (b) (i), we will refund the full subscription fee.

d) In the event of a refund pursuant to Clause 7.2(b) (ii), the following shall be deducted from your subscription fee and the balance thereof will be refunded to you:

        i) total cover price of the newspapers delivered up to the termination date of your subscription; and

        ii) an administrative charge of Ringgit Malaysia Fifty (RM50.00) only. 

e) You must return the unexpired delivery notes (if any) to us at your own cost and expenses to the address as provided in Clause 10 hereof in exchange for the refund. Proof of postage

f) shall not constitute proof of receipt by us.

 

8. Responsibility and Liability

You agree that we are not responsible for any failure by us to perform our obligation to you in relation to your subscription where such failure is caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to your subscription.

 

9. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010). You also expressly agree for Star Media Group to share your name and address with Star Media Group’s appointed vendors/distributors for the purposes of delivering The Star Newspaper (Print) to you. You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from Star Media Group, its partners and advertisers.

Click here to view the full Privacy Policy of Star Media Group.

If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

 

10. Customer Service

Kindly contact us if you need further assistance about the subscription.

Hotline: 1300 88 7827 (STAR) [Mondays to Fridays, 9.00am to 5.30pm (GMT+8), excluding gazetted public holidays of the State of Selangor, Malaysia]

Email: customerservice@thestar.com.my

Post: Star Media Group Berhad, Print (Circulation), Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

 

 

E) The Star Digital Bundle Subscription

The Star Digital Bundle is a subscription package consisting of The Star ePaper (a digital replica of The Star Newspaper) and The Star Digital Access.

Please refer to the Terms of Use for The Star Digital Access subscription here.

Terms governing the use of The Star ePaper and The Star Digital Access as set out in Section B and Section H respectively shall apply accordingly.

 

 

F) Life Inspired Magazine Subscription

Life Inspired magazine can be subscribed at Bookstore. Life Inspired magazine is published on the second Sunday of each calendar month with latest news updates on luxury and lifestyle. The good news is you can subscribe to as many copies as you wish. So, get your definitive guide to luxe living today or read the digital replica of Life Inspired issues in The Star ePaper.

 

1. Availability

Life Inspired magazine can be delivered to Peninsular Malaysia, Sabah and Sarawak where a separate postage cost via courier service will be borne by the subscriber. Please note that we do not deliver to addresses outside of Malaysia.

We reserve the absolute right to:

  • change our prices and/or withdraw the subscription package at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.
  • upgrade or remove any of the features in the Life Inspired magazine. No refund or discount will be given to you should you decide to discontinue your subscription.

Subscription/s that has/have been paid in full shall not be affected by the change of subscription price unless due to our inability to fulfill our subscription offer or under exceptional conditions not within our reasonable control.

You may contact our Customer Service Hotline at 1 300 88 7827 (STAR) or email customerservice@thestar.com.my.

 

2. Payment and Processing

You can subscribe to Life Inspired magazine from the StarNewsstand. We require FIVE (5) working days to process your subscription(s).

To facilitate the subscription, you undertake to provide complete and accurate information required by us and the payment mode is by credit card, e-banking or e-wallet. 

Your payment shall be construed as an offer to purchase Life Inspired magazine. The sale of the subscription is deemed completed and accepted once your subscription together with payment is successfully processed.

Upon successful processing of your subscription, we will notify you by email which will specify your subscription period (i.e. commencement date and expiry date).

 

3. Delivery

Life Inspired Magazine

We shall endeavor to deliver Life Inspired magazine(s) to you within SEVEN (7) working days from the purchase order date depending on the delivery schedule of the courier service provider.

 

4. Receipt of Life Inspired Magazine(s)

It shall be deemed that Life Inspired magazine(s) has/have been duly delivered to you if there is no report of non-receipt within SEVEN (7) from the date of postage.

Please contact our Customer Service Hotline at 1 300 88 7827 (STAR) or email customerservice@thestar.com.my to lodge a report. Replacement/s shall be done within two (2) weeks from the date of the report.

 

5. Receipt of Damaged Life Inspired Magazine(s)

It shall be deemed that Life Inspired magazine(s) has/have been duly delivered to you in good condition if there is no report of damage within forty-eight hours of the delivery date. If you receive damaged copy(s), please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my to lodge a report. It is recommended to include a photo of the damaged copy(s) for our records. We will replace the copy(s) within TWO (2) weeks from the reported date.

 

6. Cancellations & Refunds

No cancellation and/or refund request will be entertained once Life Inspired magazine(s) has/have been shipped to your delivery address. Please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my for further assistance.

 

7. Responsibility & Liability

You agree that we are not responsible for any failure to perform our obligations in relation to your purchase(s) where such failure(s) is/are caused by circumstances beyond our reasonable control and that we shall not be liable for any loss suffered by you directly or indirectly, in relation to the purchase/s.

These terms and conditions are governed by the applicable laws of Malaysia and you hereby agree to submit to the non-exclusive jurisdiction of the Malaysian courts.

 

8. Use and Disclosure of Personally Identifiable information and Anonymous Information

By agreeing to the Terms and conditions contained herein, you hereby allow Star Media Group and its subsidiaries (collectively, “Star Media Group Bhd”) to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010).

You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges and initiatives from Star Media Group, its partners, and advertisers. Click here to view the full Privacy Policy. If you do not wish to receive the above, kindly call 1 300 88 7827 (STAR) or email to customerservice@thestar.com.my.

 

9. Customer Service

Kindly contact us if you need further assistance with your purchase/s.

Hotline: 1 300 88 7827 (STAR) [Mondays to Fridays, 9.00am till 5.30pm (GMT+8), excluding gazetted public holidays of the State of Selangor and federal holidays of Malaysia.

email: customerservice@thestar.com.my

Postal address: Star Media Group Berhad, Print (Circulation), Menara Star, 15 Jalan 16/11, 46350, Petaling Jaya, Selangor Darul Ehsan, Malaysia.

  

 

G) BOOKSTORE

These Terms & Conditions govern your use of the Platform to subscribe and/or purchase of books, e-books and/or magazines (“Bookstore Services”). Please read the following terms carefully before subscribing to the Bookstore Services as they contain binding legal terms and obligations, which shall include but not limited to, limitations or exclusion of our liability. By subscribing to the Bookstore Services, you are deemed to have fully read, understood and agree to be bound by these Terms & Conditions.

 

1. Life Inspired Magazine    

The Star's Life Inspired magazine has been furnished with an all-new look and published every second Sunday of the month. The magazine is now brighter, better and more energized. From horology to fine dining, it has the latest coverage on luxury and lifestyle. You can get your definitive guide to luxe living today.   


1.1 Purchases as single copy

When you purchase the Star’s LIFE INSPIRED magazine(s), you are making an offer to purchase, which if accepted by the Company, will result in a binding contract. By purchasing Life Inspired magazine/s, you agree that you have read, understood, and accepted these terms and conditions.  You may contact our customer service hotline at 1 300 88 7827 (STAR) or email us at customerservice@thestar.com.my for further clarification.

The Company reserves the absolute right to review and vary the terms and conditions contained herein at any time and the amendments (if any) will be uploaded onto StarNewsstand. You are encouraged to visit the above website from time to time to view any amendments and/or changes to these terms and conditions. 


1.2 Availability

LIFE INSPIRED magazine is available for purchase(s) and delivery throughout Malaysia. The Company reserves the right not to accept or process your purchase(s). Please note that the Company does not deliver to addresses outside of Malaysia at this point. For assistance, contact our Customer Service Hotline at 1 300 88 7827 (STAR) or email customerservice@thestar.com.my.

 

1.3 Payment & Processing

The Company requires FIVE (5) working days to process your purchase(s).

You shall provide complete and accurate information as required in order to facilitate online purchase and delivery.

You can pay by credit card, e-banking or e-wallet. You will be redirected to iPay88 for payment. Please be advised you will receive notifications from Mobile88.com for the transaction

Your order will be processed upon successful payment.

The Company will notify you by email of your purchased items. For further details of your purchase(s), please login to the Platform or call our Customer Service Hotline at 1 300 88 7827 (STAR).

 

1.4 Delivery

The Company shall endeavor to deliver Life Inspired magazine(s) to you within seven (7) working days from the purchase date. Delivery will be done via courier service.

1.4.1 Receipt of Life Inspired magazine/s

It shall be deemed that Life Inspired magazine(s) has/have been duly delivered to you if there is no report of non-receipt within seven (7) days from the date of postage.

Please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my to lodge a report. Replacement(s) shall be done within two (2) weeks from the date of the report.

1.4.2 Receipt of Damaged Life Inspired magazine/s

It shall be deemed that Life Inspired magazine(s) has/have been duly delivered to you in good condition if there are no reports of damage within forty-eight (48) hours of receiving the magazine/s. If you receive damaged goods, please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my to lodge a report. It is recommended to include a photo of the damaged item(s) for our records. The Company will replace the item(s) that are damaged due to shipment within two (2) weeks from the date of the report.

 

1.5. Cancellations & Refunds

Notwithstanding anything stated to the contrary, no cancellation and/or refund will be entertained once Life Inspired magazine(s) has/have been shipped to your delivery address. Please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my for further assistance.

 

1.6. Responsibility & Liability

You agree that the Company shall not be held responsible for any failure to perform its obligation in relation to your purchase(s) where such failure is caused by circumstances beyond our reasonable control and that the Company shall not be liable for any loss suffered by you directly or indirectly, in relation to your purchase. These terms and conditions are governed by the applicable laws of Malaysia and you hereby agree to submit to the exclusive jurisdiction of the Malaysian courts

 

1.7. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group Berhad and its subsidiaries (collectively, “Star Media Group”) to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010).  You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges, and initiatives from Star Media Group, its partners, and/or advertisers. Click here to view the full Privacy Policy. If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

 

1.8. Customer Service

Kindly contact us if you need further assistance with the subscription.

Hotline: 1300 88 7827 (STAR) [Mondays to Fridays, 9.00 am to 5.30 pm (GMT+8), excluding gazetted public holidays of the state of Selangor and federal holidays of Malaysia.

Email: customerservice@thestar.com.my

Postal address: Star Media Group Berhad, Print (Circulation), Menara Star, 15 Jalan 16/11, 46350 Petaling Jaya, Selangor Darul Ehsan, Malaysia

 

2. BOOKS

We have a library of book titles available for purchase(s) from the Platform – Bookstore page.

 

2.1 Availability

These books are available for purchases and delivery throughout Malaysia. The Company reserves the right not to accept or process your purchase(s). Please note that the Company does not deliver to addresses outside of Malaysia at this point. For assistance, contact our Customer Service Hotline at 1 300 88 7827 (STAR) or email customerservice@thestar.com.my.

 

2.2. Payment & Processing

The Company requires FIVE (5) working days to process your purchase(s).

You shall provide complete and accurate information as required in order to facilitate online purchase and delivery.

You can pay by credit card, e-banking or e-wallet. You will be redirected to iPay88 for payment. Please be advised you will receive notifications from Mobile88.com for the transaction

Your order will be processed upon successful payment.

The Company will notify you by email of your purchased items. For further details of your purchase(s), please login to the Platform or call our Customer Service Hotline at 1 300 88 7827 (STAR).

 

2.3.  Delivery

The Company shall endeavor to deliver the books(s) to you within seven (7) working days from the purchase date. Delivery will be done via courier service.

2.3.1 Receipt of Book/s

It shall be deemed that book(s) has/have been duly delivered to you if there is no report of non-receipt within seven (7) days from the date of postage.

Please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my to lodge a report. Replacement(s) shall be done within two (2) weeks from the date of the report.

2.3.2 Receipt of Damaged Book(s)

It shall be deemed that book(s) has/have been duly delivered to you in good condition if there are no reports of damage within forty-eight (48) hours of receiving the book(s). If you receive damaged book(s), please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my to lodge a report. It is recommended to include a photo of the damaged item(s) for our records. The Company will replace the book(s) that are damaged due to shipment within two (2) weeks from the date of the report.

 

2.4. Cancellations & Refund

Notwithstanding anything stated to the contrary, no cancellation and/or refund will be entertained once the book/s has/have been shipped to your delivery address. Please contact our Customer Service Hotline 1 300 88 7827 (STAR) or email customerservice@thestar.com.my for further assistance.

 

2.5 Responsibility & Liability

You agree that the Company shall not be held responsible for any failure to perform its obligation in relation to your purchase where such failure is caused by circumstances beyond its reasonable control and that the Company shall not be liable for any loss suffered by you directly or indirectly, in relation to your purchase. These terms and conditions are governed by the applicable laws of Malaysia and you hereby agree to submit to the non-exclusive jurisdiction of the Malaysian courts.

 

2.6 Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group Berhad and its subsidiaries (collectively, “Star Media Group”) to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010).  You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges, and initiatives from Star Media Group, its partners, and/or advertisers. Click here to view the full Privacy Policy. If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

 

2.7 Customer Service

Kindly contact us if you need further assistance with the subscription.

Hotline: 1300 88 7827 (STAR) [Mondays to Fridays, 9.00 am to 5.30 pm (GMT+8), excluding gazetted public holidays of the state of Selangor and federal holidays of Malaysia.

Email: customerservice@thestar.com.my

 

3. eBOOKS

eBooks is a digital replica of the published book titles that are available for purchase(s) from the Platform - Bookstore page.  When you select the available ebook in the Platform – Bookstore page, you will be redirected to the respective page which is managed by e-sentral bookstore. The e-sentral page is an e-bookstore and the appointed partner to facilitate the purchase(s) of the Company’s ebooks. Your purchase(s) fulfillment is subject to the Terms and Conditions governed by the e-sentral bookstore as listed here.

 

3.1. Availability and connectivity

The eBooks are available for purchases and the Company reserves the absolute right to:

a)    upgrade or remove any of the features of the eBooks

b)    change the prices and/or withdraw the ebook from the Platform - Bookstore page at any time, without the need to inform you prior to such a change and/or withdrawal, as the case may be.

 

3.2 Payment and Processing

Payment for the e-Books can be made via https://www.e-sentral.com/cart     


3.3   Responsibility and Liability

The contents in the eBooks are copyright protected and you shall not and will not allow any third parties to distribute and/or resell copies of any of the eBooks, attempt to copy, screenshot, print screen, reproduce, alter, modify, transfer, exchange or translate the contents of any kind whatsoever for any commercial or other purposes.

The Company reserves the absolute right to amend any terms and conditions contained herein at any time without prior notification.

You agree that the Company shall not be held responsible in whatsoever way for any failure to perform any of its obligations herein for the provision of the ebook purchase/s in the event such failure is caused by circumstances beyond its reasonable control and that the Company shall not be liable for any loss suffered by you directly or indirectly, in relation to your purchase.

You may refer to this link https://www.e-sentral.com/terms_of_use for further information.

 

3.4. Use and Disclosure of Personally Identifiable Information and Anonymous Information

By agreeing to the terms and conditions contained herein, you hereby allow Star Media Group to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010). You also hereby agree to receive the latest information about products, news and events updates, rewards and promotions, special privileges, and initiatives from Star Media Group, its partners, and advertisers.

Click here to view the full Privacy Policy of Star Media Group.

If you do not wish to receive the above, kindly call 1300 88 7827 (STAR) or email to customerservice@thestar.com.my

 

3.5. Cancellation and Refund

NO REFUND or cancellation of any of the eBooks is allowed once your purchase has been processed.

 

3.6. Customer Service

Kindly login.to https://www.e-sentral.com/book for Customer service assistance.

                    

 

H) PROMOTIONS

1. Promotions

All promotional campaigns will follow current campaigns which are ongoing and according to the respective campaign periods and subject to T&C. .

 

2. Promo Codes

Promo codes will be provided accordingly based on the ongoing promotional campaigns and fulfilment of the delivery of the promotional codes will be done via email. The Company reserves the absolute discretion to substitute any of the promotional codes with other codes, products and/or services of similar value, at any time it deems fit and necessary. All promotional codes are not exchangeable for cash, credit, other prizes, or vouchers, whether in part or in full.

 

3. Free Gifts / Vouchers

These offers are available on a first-come, first-serve basis and subject to availability. The Company reserves the absolute discretion to substitute any of the gifts/vouchers with other products and/or services of similar value, at any time it deems fit and necessary. All free gifts/vouchers are given on an “As Is Where Is” basis and are not exchangeable for cash, credit, other prizes, or vouchers, whether in part or in full.

 

4. Discount Codes 

Discount codes will be provided accordingly based on the eligibility of the ongoing campaign or promotion. The Company reserves the absolute discretion to substitute any of the discount codes with other codes, products and/or services of similar value, at any time it deems fit and necessary. All discount codes are not exchangeable for cash, credit, other prizes, vouchers or refunds whether in part or in full.

 

 5. Exclusive Discounts for Senior Citizens

The senior citizen discounted package is provided exclusively to eligible Malaysian subscribers who meet the specified age requirement of sixty (60) years and above in the same year of subscription. This discount is only applicable to the new and renewal subscription procurements of newspaper subscriptions and is limited to one (1) subscription per subscriber.

You must provide a copy of government-issued NRIC or senior citizen card for verification purposes thereupon a promo code will be provided upon successful verification. The promo code is limited to one-time use only and the same is not valid with other ongoing promotions, vouchers, discounts and/or coupons. Subscription fee paid is strictly non-refundable and non-transferable. For clarity, kindly take note that you will not be entitled to any additional special discount, promotion and/or offer  after subscription fee is paid.

The senior citizen discounted package is only valid for eligible Individual subscribers and strictly not applicable for Corporate subscribers including but not limited to any associations/societies//organizations/companies and/or bulk subscription procurements.

To enjoy the exclusive senior citizen discounted, please contact our Customer Service Hotline at 1300 88 7827 (STAR) and get a promo code. Apply the promo code at the StarNewsstand 'Redeem Code' option.