How to Sign-Up and Make Payment
Kindly refer to the eDM/leaflet/advertisements/newspaper agents for more information on the packages. The subscription method is slightly different.
You may subscribe from:
- Newsstand on the special link provided that takes approximately 3 working days to process.
- Subscribe manually via your Newspaper Agent that takes approximately 7 working days to process.
- Roadshow that takes approximately 7 working days to process.
Additionally, you may call our customer service centre at 1300 88 7827 (STAR) for more information.
We accept cash, cheque and credit card. For payment via cash/cheque, please contact our Customer Service at 1300 88 7827. An administrative fee of RM20 will be charged. For payment via credit card, click here to subscribe online.
Online subscription via Newstand
Your ePaper login details will be sent via email within 3 working days after subscribing via Newsstand. Please check both your Inbox and Spam folders.
Online subscription via epaper.thestar.com.my
You can access with the login details keyed by you once you have successfully signed up via epaper.thestar.com.my.
For subscriptions where non-online payment is made (i.e. by cash or cheque), an email with your login details will be sent to you within 3 working days after payment is received. Please check both your Inbox and Spam folders.
A confirmation email will be sent to you within an hour after successful registration. Please check both your Inbox and Spam folders. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
How do I check if my subscription is set for auto-renewal?
Login to your Newsstand account and go to the My Account> My Transaction page. You will be able to check if you have set auto-renewal.
Online subscription via epaper.thestar.com.my
If your subscription was done via epaper.thestar.com.my, a default auto-renew function applies to selected package only. Your credit card will be billed for the agreed amount at the beginning of your subscription and at each time of expiry. If your package has no auto renewal, your are required to select package and purchase if you wish to renew.
Online subscription via Newsstand
If your subscription was done via Newsstand, log in here and click on My Account>My Subscriptions. Select your product due for renewal, then click the renew button.
To renew your subscription manually, please contact Customer Service at 1300 88 7827. An administrative fee of RM20 applies for manual renewal. It is highly recommended that you to renew your subscription online.
Login to your Newsstand account, go to the My Account>My Transaction page and opt-in for Auto Renewal. For more information, click here.
ePaper Starter Guide
Visit epaper.thestar.com.my and sign in with your username and password.
Mobile (iOS & Android)
Download ‘The Star ePaper’ app from your app store and authorise your device in the app with your username and password.
Yes. You can have simultaneous access to 2 mobile devices and 1 web login at epaper.thestar.com.my.
Your device must be connected to the internet if you are browsing the ePaper via web browser.
If you’re reading your ePaper from your app, internet connection is only required during the downloading of issues, using audio reader and sharing article. Once download is complete, you can read the ePaper offline.
The download duration will depend on your broadband connection speed. As a guide, a high speed broadband with 5Mbps will take less than 5 minutes to completely download the ePaper.
Yes. You can access between 7 and 60 past issues, depending on your subscription package.
You can reset your password at epaper.thestar.com.my. Instructions will be sent to your registered email address to reset your password upon submitting the required information.
Change of Account Details
Log in to your account at epaper.thestar.com.my, and click on My Services>My Account to change your password.
ePaper Technical Issues
The download duration will depend on your broadband connection speed. If your download is incomplete or terminated, tap on the same issue of the newspaper to resume download. If the download does not resume, please delete the issue and re-download it.
De-authorise your unused device. Log in to your account at epaper.thestar.com.my, and go to My Account>Press Reader, to de-authorise your unused device. Then, authorise your account with your preferred device.
If you did not receive the email, please check your Spam folder just in case the confirmation email is redirected.
To prevent the email from going into your Spam folder, please add the sender into your contacts. Alternatively, you can set up a “whitelist” to continue receiving emails from us. Please click here for more info on how to set up a whitelist.
Cancellation and Refund
If you subscribe through Newsstand, please sign in>My Account>My Transaction. You will be able to opt out.
If you subscribe through epaper.thestar.com.my, please contact Customer Service at 1300 88 7827 at least five working days before your subscription’s expiry date to cancel the auto-renewing function.
No. There will be no refund for early termination.
No. There will be no changing of subscription package until your current subscription expires.
No. For more info about auto-renewal, please click here.
YES! You may access once you have the username and password after redemption form the respective partnership promo that we have.
The trial period various form time to time and also depends on the partners we are working with. Please contact Customer Service at 1300 88 7827 for more information.
No. The trial period is strictly according to the terms of the promotion.
Yes, you can access previous issues of up to 30 days as long as you have an active ePaper subscriber account.
Delivery of the paper will take effect within a minimum of 5 to 7 working days (Manual / Redemption links / Road shows), upon clearance from STAR MEDIA GROUP BERHAD (formerly known as Star Publications [Malaysia] Berhad) and any collaborative partners.
A confirmation email will be sent to you within 7 working days. Please check both your Inbox and Spam folders. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
An additional e-mail will be sent to you from Newsstand which allows you to perform any maintenance on your subscription.
We will send you a reminder and also we will update you on any upcoming promotion.