The Star Bundle

IndividualCorporateThe Star Welcome Back Promotion

How to Sign up & Make Payment

How do I subscribe to The Star Bundle?

How do I pay for my subscription?
Can I subscribe to The Star Bundle via my current newspaper vendor?

Subscription Status

When will my Star Bundle subscription commence?

I subscribed to The Star Bundle but the commencement has not started yet. Do I continue paying my newspaper vendor?

What is the expiry date of my Star Bundle if my commencement has not started but my ePaper has started?

I did not receive any confirmation email after my online registration. Is my registration successful?

How do I check if my subscription is set for auto-renewal?

Renewal

If I renew my subscription, will my ePaper account username and password change?

How do I renew my subscription?

I am unable to edit my information via Newsstand when I renew my subscription. What should I do if I want to change my delivery address?

When will my subscription resume upon renewal?

When should I renew my subscription?

How do I opt in for auto-renewal?

Newspaper Delivery, Vendor & Delivery Notes

What is a delivery note and how does it work?

When will I get the delivery notes?

What should I do if I lose my delivery notes?

Does The Star Bundle subscription include newspaper delivery fees?

Can The Star newspaper be delivered overseas?

ePaper Starter Guide

How do I access The Star ePaper?

Can I read my ePaper in more than 1 device simultaneously?

If I have upgraded my device, how do I read The Star ePaper on my new device?

Do I need internet connection to read The Star ePaper?

How long does it take to download The Star ePaper?

Can I access previous issues?

What if I forget my ePaper password?

Change of Account Details

Can I change my subscription address after subscribing to The Star Bundle?

Can I change my ePaper login email address?

Can I change my ePaper access password?

Can I change my contact details?

ePaper Technical Issues

What should I do if the download of The Star ePaper is terminated or incomplete, and will not resume?

What should I do if I receive a message saying that I have accessed too many devices?

What should I do if I did not receive any email after resetting my password?

Cancellation & Refund

How do I get a refund for newspapers undelivered by the newspaper vendor?

Will I get a refund if I cancel my subscription to The Star Bundle before it expires?

Can I change my current subscription package to other promotion that The Star is having?

Will I get a refund if I cancel my auto-renewal after my subscription is renewed?

How to Sign-up and Make Payment

How do we subscribe to the Corporate Bundle?

Is there a minimum or maximum subscription quota to the Corporate Bundle?

How do we pay for the subscription?

Subscription Status

When will the Corporate Bundle subscription commence?

I subscribed to the Corporate Bundle but the commencement has not started yet. Do I continue paying my newspaper vendor?

What is the expiry date of the Corporate Bundle if my commencement has not started but my ePaper has started?

I did not receive any confirmation email after my online registration. Is my registration successful?

How do I check if my subscription is set for auto-renewal?

Renewal

Note:  The Star newspapers for Corporate Bundles are only delivered to business addresses.

How do we renew our subscription?

Is there a minimum or maximum subscription quota for The Star Corporate Bundle renewal package?

Can we add on more Corporate Bundle subscriptions upon renewing current subscriptions?

Can we subscribe to both Mon to Fri and Mon to Sun packages at the same time?

Can the renewal of the Corporate Bundle subscription have more than 1 delivery address for new subscriptions?

If we renew our Corporate Bundle subscription, will our ePaper account usernames and passwords change?

When should we renew our subscriptions?

Newspaper Delivery, Vendor & Delivery Note

What is a delivery note and how does it work?

When will we get the delivery notes?

What should we do if we lose our delivery notes?

Does The Star Corporate Bundle subscription include newspaper delivery fees?

ePaper Starter Guide

How do I access The Star ePaper?

Can I read my ePaper in more than 1 device simultaneously?

If I have upgraded my device, how do I read The Star ePaper on my new device?

Do I need internet connection to read The Star ePaper?

How long does it take to download The Star ePaper?

Can I access previous issues?

What if I forget my ePaper password?

Change of Account Details

Can we change our subscription address after subscribing to the Corporate Bundle?

Can we change our ePaper login email address?

Can we change our ePaper access password?

Can we change our contact details?

An employee who registered for the Corporate Bundle has left the company. Can a new employee continue with this account?

ePaper Technical Issues

What should I do if the download of The Star ePaper is terminated or incomplete, and will not resume?

What should I do if I receive a message saying that I have accessed too many devices?

What should I do if I did not receive any email after resetting my password?

Cancellation & Refund

How do I get a refund for newspapers undelivered by the newspaper vendor?

Will I get a refund if I cancel my subscription to The Star Bundle before it expires?

Can I change my current subscription package to other promotion that The Star is having?

About The Promotion

What is The Star Welcome Back Promotion?

When is the promotion period?

Who can participate in this promotion?

How do I participate in this promotion?

How to Subscribe?

How can I subscribe to the promotion?

Free 14-day trial for The Star ePaper

How long is the duration of free trial?

How do I register for the free trial?

How do I know if I have successfully signed up for the free trial?

When can I start accessing The Star ePaper?

Complimentary Gift & Prizes

What am I entitled to receive when I subscribe or renew my subscription via this promotion?

What are the grand prizes available?

What is the winner selection process?

Can I exchange the complimentary gift or prizes for cash?

When will I receive the complimentary gift or prize?

How would I know if I am the winner of the grand prizes?

How can I participate to win the prize?

How do winners redeem their prizes?

Terms & Conditions

Where can I read the Terms and Conditions?

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